These are helpful recommendations in the context of AI, but I can't help but think that you could remove every reference to AI from this post and the advice would be just as relevant. Process mapping, explicit ownership, training—these are the foundations of any successful business, and they're frequently missing in healthcare. And rather than do that important but unglamorous work, I think many healthcare organizations would rather just use AI as a way to throw more, cheaper "bodies" at the problem.
This is reminiscent of but possibly worse than the decades old stories of EHR implementation when we spoke of the inappropriateness of "paving the cowpaths" instead of designing better workflows. But at least we knew exactly the paths that the cows were on?
Very helpful and insightful. There is power in this because there has always been a "reliance on magic" or automatic decision-making in medicine that is non-intentional. It manifests in many ways and holds us back from building truly reliable healthcare systems. Still, this technological evolution will allow us to identify it if we use this transition wisely. Thank you for sharing this.
These are helpful recommendations in the context of AI, but I can't help but think that you could remove every reference to AI from this post and the advice would be just as relevant. Process mapping, explicit ownership, training—these are the foundations of any successful business, and they're frequently missing in healthcare. And rather than do that important but unglamorous work, I think many healthcare organizations would rather just use AI as a way to throw more, cheaper "bodies" at the problem.
This is reminiscent of but possibly worse than the decades old stories of EHR implementation when we spoke of the inappropriateness of "paving the cowpaths" instead of designing better workflows. But at least we knew exactly the paths that the cows were on?
Very helpful and insightful. There is power in this because there has always been a "reliance on magic" or automatic decision-making in medicine that is non-intentional. It manifests in many ways and holds us back from building truly reliable healthcare systems. Still, this technological evolution will allow us to identify it if we use this transition wisely. Thank you for sharing this.